HCL Walk-in for Freshers 2011 & 2012 Passed Out Only On 1st June 2013
Company Name: HCL Technologies Ltd.
Website: www.hcl.com
Qualification: BE,B.Tech,BCA,B.Sc
Experience: 0 - 1 Years
Location: Chennai
Job Role: Freshers
Job Description:
HCL Walk-in for Freshers 2011 & 2012 Passed Out Only On 1st June 2013
=> Provide hardware / software / network problem diagnosis resolutionviaemail/chat/ telephone/web, Monitoring & Management of various IT Infrastructure components for customers end users
=> Identify, evaluate and prioritize customer problems and escalations
=> Respond to and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps. Provide level 1 support and perform other activities based adhering on SOPs/work instructions
=> Responsible for activities relating to the evaluation, analysis, setup of PC-based software products (e.g.word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications), client software &basic network connectivity problems within SLA (If any)
=> Use the Incident Management System to document information and manage problems and work requests and their respective resolutions and circumvention's
=> Analyze, acknowledge & record each & every alert in the monitoring tools & handle the alerts as per their impact
=> Administer and provide User account provisioning & activities
=> Assign work orders / incidents to appropriate support teams and follow up until closure.
=> Route problems to internal 2nd and 3rd level IT support staff
=> Escalate complex problem to appropriate support specialists
=> Routine maintenance updates with other IT staff and business units
=> Initiates,Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution
=> Participate in on-going training and departmental development
=> Ready to work in rotational shifts, 24 x 7 shifts to provide monitoring of IT infrastructure support
Education requirements :
=> B.Tech (CS/IT/EEE/ECE/E&I) , BCA/ B.Sc. - (CS / IT / Mathematics / Statistics)
=> 60% throughout in academics
=> No current backlogs
=> 2011 &2012 pass out
Terms & Conditions :
=> Willing to sign Service agreement (As applicable)
=> Willing to relocate, if required
=> Willing to work in 24*7 environment
=> CTC of 1.8 L
Walk In Details:
Walk In Date: 1st June 2013
Walk In Time: 10 AM
Venue:
RajaMurugan
50-53,Greams Road First Floor M.N.Office Complex
CHENNAI,Tamilnadu,
India 600006.
Website: www.hcl.com
Qualification: BE,B.Tech,BCA,B.Sc
Experience: 0 - 1 Years
Location: Chennai
Job Role: Freshers
Job Description:
HCL Walk-in for Freshers 2011 & 2012 Passed Out Only On 1st June 2013
=> Provide hardware / software / network problem diagnosis resolutionviaemail/chat/ telephone/web, Monitoring & Management of various IT Infrastructure components for customers end users
=> Identify, evaluate and prioritize customer problems and escalations
=> Respond to and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps. Provide level 1 support and perform other activities based adhering on SOPs/work instructions
=> Responsible for activities relating to the evaluation, analysis, setup of PC-based software products (e.g.word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications), client software &basic network connectivity problems within SLA (If any)
=> Use the Incident Management System to document information and manage problems and work requests and their respective resolutions and circumvention's
=> Analyze, acknowledge & record each & every alert in the monitoring tools & handle the alerts as per their impact
=> Administer and provide User account provisioning & activities
=> Assign work orders / incidents to appropriate support teams and follow up until closure.
=> Route problems to internal 2nd and 3rd level IT support staff
=> Escalate complex problem to appropriate support specialists
=> Routine maintenance updates with other IT staff and business units
=> Initiates,Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution
=> Participate in on-going training and departmental development
=> Ready to work in rotational shifts, 24 x 7 shifts to provide monitoring of IT infrastructure support
Education requirements :
=> B.Tech (CS/IT/EEE/ECE/E&I) , BCA/ B.Sc. - (CS / IT / Mathematics / Statistics)
=> 60% throughout in academics
=> No current backlogs
=> 2011 &2012 pass out
Terms & Conditions :
=> Willing to sign Service agreement (As applicable)
=> Willing to relocate, if required
=> Willing to work in 24*7 environment
=> CTC of 1.8 L
Walk In Details:
Walk In Date: 1st June 2013
Walk In Time: 10 AM
Venue:
RajaMurugan
50-53,Greams Road First Floor M.N.Office Complex
CHENNAI,Tamilnadu,
India 600006.
0 comments:
Post a Comment