"IBM" Campus Drive: Freshers On 17th August 2013
Company : IBM (BPO)
Website : www.ibm.in
Eligibility : BE/BTech/MBA/MCA (Any branches)
Experience : Freshers
Location : Hyderabad/Bangalore
Job Role : Freshers
JOB SUMMARY:
Company Profile :
IBM is a global technology and innovation company that stands for progress. With operations in over 170 countries, IBMers around the world invent and integrate hardware, software and services to help forward-thinking enterprises, institutions and people everywhere succeed in building a smarter planet.
Job Description:
=> Providing Voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.
=> Remote Infrastructure support delivery
=> Resolve routine customer problem
=> Ability to Identify Opportunity & Implement Process Improvements
=> Ability to meet a set of defined account agent productivity measurements.
=> Has technical experience and skills in the areas of problem determination, creativity and analysis.
Mandatory Criteria:
=> Working in shifts is a mandate.
=> Candidates applying and selected for the job will be expected to work in shifts – including evening and night shifts.
=> Shifts will 24×7 in nature and can vary depending on geographies supported
Skill Set:
Mandatory Skills:
=> Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting
=> Browser Support – Internet Explorer
=> Strong computer skills required
=> Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
=> Excellent oral and written communication skills.
=> Excellent customer service orientation
=> Neutral accent
Desired Skills:
=> Ability to identify basic hardware parts and aware of basic hardware concepts.
=> User level familiarity with at least one e-mail client – Outlook, Notes etc..
=> Skilled in commercially standard software applications and major desktop operating systems.
=> Awareness of basic networking concepts and technologies.
=> Questioning skills /probing skills, as relevant to the issue and level of the caller.
Walk-in Date : 17th August 2013 (Saturday), Time: 9.00 AM
Venue:
St.Peters Engineering College
Maisammaguda, Opp. A.P. Forest Academy,
Dhoolapally (P.O.), Medchal Mandal,
R.R. District, Hyderabad – 500 014.
Company : IBM (BPO)
Website : www.ibm.in
Eligibility : BE/BTech/MBA/MCA (Any branches)
Experience : Freshers
Location : Hyderabad/Bangalore
Job Role : Freshers
JOB SUMMARY:
Company Profile :
IBM is a global technology and innovation company that stands for progress. With operations in over 170 countries, IBMers around the world invent and integrate hardware, software and services to help forward-thinking enterprises, institutions and people everywhere succeed in building a smarter planet.
Job Description:
=> Providing Voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.
=> Remote Infrastructure support delivery
=> Resolve routine customer problem
=> Ability to Identify Opportunity & Implement Process Improvements
=> Ability to meet a set of defined account agent productivity measurements.
=> Has technical experience and skills in the areas of problem determination, creativity and analysis.
Mandatory Criteria:
=> Working in shifts is a mandate.
=> Candidates applying and selected for the job will be expected to work in shifts – including evening and night shifts.
=> Shifts will 24×7 in nature and can vary depending on geographies supported
Skill Set:
Mandatory Skills:
=> Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting
=> Browser Support – Internet Explorer
=> Strong computer skills required
=> Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
=> Excellent oral and written communication skills.
=> Excellent customer service orientation
=> Neutral accent
Desired Skills:
=> Ability to identify basic hardware parts and aware of basic hardware concepts.
=> User level familiarity with at least one e-mail client – Outlook, Notes etc..
=> Skilled in commercially standard software applications and major desktop operating systems.
=> Awareness of basic networking concepts and technologies.
=> Questioning skills /probing skills, as relevant to the issue and level of the caller.
Walk-in Date : 17th August 2013 (Saturday), Time: 9.00 AM
Venue:
St.Peters Engineering College
Maisammaguda, Opp. A.P. Forest Academy,
Dhoolapally (P.O.), Medchal Mandal,
R.R. District, Hyderabad – 500 014.
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